FAQ / Shipping & Delivery

Christmas time is here, so please be sure to place orders before the 10th of December 2017. Any orders placed after the 22nd of December will be processed in the New Year. Normal processing will resume on the 8th of January. Please allow for slight delays as we return to processing orders.  Thank you for your patience. Happy Holidays from the Team at Lanocreme!

What is Lanolin?
Lanolin is oil derived from raw wool grease. Raw wool grease is recovered during the process of scouring (washing) the wool. Wool grease is then highly refined into many grades of lanolin. The lanolin used in Lanocrème is of the highest standard and contains less than 3 parts per million of all impurities.

Currency, Secure Payment & Shipping times
Payments are in AUD dollars and processed via a secure payment portal. All stock items are shipped within 3 days of receiving your completed order. All orders are sent via Australia Post, usually delivered within 10-14 business days.

NB: Orders are now shipped out of New Zealand so may incur an international transaction fee from your credit card provider.

How will my personal details be used?
We are committed to protecting your rights of privacy. The information you provide to us will only be used to the extent necessary in processing your order and providing good customer service. Lanocorp Australia Pty Ltd. will not release, sell, rent or provide your personal and confidential information to any outside source.

Returns & Refunds Policy offers a 30 day money back guarantee. If you are not entirely satisfied with the products you receive, please contact us within 30 days of receipt. Items must be returned in the original condition in which they were received.
If there is any defect in the product it may be returned to us for a refund at any time.

Please contact customer services so we can assist you through the refund process or Toll Free 1800 035 530. Returned items will be refunded via the method used to make payment for the initial order. Return postage will be reimbursed in cases of damaged, faulty or incorrect products and will be credited using the same method used to pay for the initial order.
The Return Policy applies to purchases made through the Lanocreme website only.

How much do you charge for shipping?
Orders over $75AUD ship for FREE. For orders under this amount, a flat rate of $6.99 will apply for Regular Australia Post delivery nation wide.

I am not in Australia - How can I order your products?
Please visit our international site for delivery to other countries.